When will my order ship?
Once you place your order, we process it and then we ship.
Processing takes 1-2 business days and orders placed after 2 pm are processed the next day.
I put in the wrong shipping address, how do I change it?
To change your shipping address, please email firstname.lastname@example.org. You have 12 hours after your order is placed to change your address.
DOMESTIC SHIPPING (WITHIN NIGERIA)
Lagos: 2-5 working days
Other States: 2-10 working days
Next Day Delivery
Lagos ONLY: Orders placed before 3pm (Mon - Fri) will be delivered the next day if this option is chosen during checkout.
Same Day Delivery
Lagos ONLY: Orders placed before 12pm (Mon-Fri) will be delivered on the same day if this option is chosen during checkout.
We ship worldwide (from Nigeria & the UK) with a delivery time frame of 5 - 12 days.
We ship from our base in the UK using royal mail, for international orders.
REFUNDS & EXCHANGES
We do not offer refunds on any items. All sales are final.
However, if you receive the wrong order, we are happy to exchange it for you (this is within lagos only).
How do I check the status of my order?
We will keep you up to date with emails, but you can check your order status by signing into your members tab on the website and clicking 'my orders'.
How do the rewards work, and how do I redeem them?
You get 1 point for every ₦1 you spend.
You need a minimum amount of 10,000 points to redeem your points.
You get ₦10 off every 1,000 points you redeem.
I shopped with Mohini Beauty before the reward system, do my points add up?
Yes, if you shopped on the website in the last 6 months, then your points have been added and you can redeem them when you hit the 10,000 mark.